Case studies

Client case studies coming soon

Northloop is a new practice and we'd rather show you nothing than show you something invented. Named, numbers-included case studies will be published here as engagements complete - with our clients' permission, never without it.

In the meantime, here's what a typical engagement looks like - example scenarios based on the workflows we build, with the kind of results we scope toward.

Example engagement · Recruitment

Cutting CV screening from 3 hours a day to 15 minutes

The problem

A 12-person recruitment agency receives 150+ applications a day across job boards and email. Consultants spend their mornings reading CVs, copying details into the CRM, and sending the same first-touch emails.

The build

An AI pipeline reads every incoming CV, extracts and scores candidates against the role spec, writes them into the CRM with a summary, and drafts a personalised first-touch email for the consultant to approve.

The numbers we scope toward

~14 hours of consultant time recovered per week
First response to strong candidates in under 10 minutes
CRM data complete and consistent

Example engagement · E-commerce

Customer support that answers 60% of tickets before a human sees them

The problem

An online retailer's two-person support team is buried in "where is my order?", returns and product questions - same answers, different customers, every day.

The build

An AI support agent connected to the order system and returns policy resolves routine tickets end-to-end with accurate, order-specific answers and hands anything sensitive to a human with full context attached.

The numbers we scope toward

60% of tickets resolved without human touch
Average response time from 9 hours to under 1 minute
Support team refocused on retention and reviews

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