AI automation for e-commerce businesses
Scale your orders without scaling your back office.
Growing stores drown in 'where is my order?', returns admin and catalogue grunt work. We build AI systems plugged into your actual store data - so growth stops meaning more admin hires.
What we automate for e-commerce businesses
Customer support that resolves, not deflects
Today
Your team answers the same questions all day - order status, returns, sizing, delivery - while genuinely tricky cases wait in the same queue.
Automated
An AI agent connected to your store (Shopify, Woo, Amazon), your carrier tracking and your policies. It resolves routine tickets end-to-end with order-specific answers, and hands edge cases to humans with full context.
→ Typically 50–70% of tickets resolved automatically, replies in under a minute, CSAT up not down.
Returns & refunds processing
Today
Each return means reading the request, checking the order, applying policy, issuing a label, tracking the item back and processing the refund - manually.
Automated
Policy-driven returns automation: eligibility checked against the actual order, labels issued, refunds processed on carrier scan, fraud patterns flagged for review.
→ Returns become a monitored pipeline instead of a daily chore - faster refunds, fewer chargebacks.
Product catalogue operations
Today
New SKUs need titles, descriptions, tags and channel listings; price and stock changes ripple across marketplaces by hand.
Automated
AI-generated, brand-voice product copy from supplier data, synced listings across channels, and automated price/stock propagation with sanity checks.
→ Catalogue updates in minutes instead of afternoons, consistent across every channel.
Order-issue triage
Today
Failed payments, address problems, split shipments and carrier exceptions surface as angry emails instead of alerts.
Automated
Monitoring across store, payments and carriers that catches exceptions as they happen, fixes the fixable automatically, and queues the rest with context.
→ Problems handled before the customer notices - the difference between a refund and a repeat buyer.
How it works
We start with a fixed-price Automation Audit (£950): two weeks mapping how work flows through your firm, ending in a prioritised plan with the ROI of each automation. For stores doing 500+ orders a month, the audit usually finds support and returns alone are worth automating. If we then build for you, the audit fee is credited in full.
Builds are fixed-scope sprints from £4,500 - never hourly, never open-ended.
Find out what your firm could automate
A free 25-minute call. We will tell you honestly whether automation is worth it for your business - and exactly where to start.